MOTIVATIONAL INTERVIEWING

“Now that I've had a couple days to process the training experience, I'd like to send you a very heartfelt thank-you. I learned so much and really appreciate your supportive, evocative, affirming instructional style look at me using my MI vocabulary! You created an environment where it felt safe to go out on a limb and try new things that felt uncomfortable. It felt so empowering and inspiring to walk away from your training feeling like I actually have the skills I need to start putting MI into practice.” 

As a Coordination Center that receives 800 calls a month, data drives many decisions. After reviewing the number of needs our Coordinators were identifying compared to other markets, we felt we were missing the mark. After Hillary Bolter conducted Motivational Interviewing training for all our staff, results happened in 30 days. We went from learning about an average of 1.2 needs per client to 2.5 needs per client, demonstrating we were engaging more effectively from the first phone call. Learning and utilizing Motivational Interviewing skills has made our entire team better, thus creating better health in the community!!